Frequently asked questions

Canvas prints - how thick are the frames?

The majority of our canvas print frames are 3 cm thick - however, please note that our two smallest sizes (20 x 20 cm and 20 x 30 cm) come with 2 cm frames. Our thick frames provide sturdy and high quality results that minimise the risk of bending or warping over the lifetime of the product.

How do I clean my canvas print?

Sometimes, accidents happen. - from unexpected sprays and splashes, to dust and pets, - your canvas will likely require ongoing maintenance. We recommend softly wiping your canvas with a damp cloth. Do not use a scouring pad, as this can damage the canvas and remove the ink. Read more

Can the canvas be used outside?

Our inks are water based, which does not make the canvas suited for outside use. The wood and canvas will become saturated with moist and start to warp. If you want to hang the canvas outside, it will only remain pretty for one season. Read more

Can I add a text on the canvas?

Yes, this is possible. You can use the comment field in the ordering system to indicate that you want text on the canvas and tell us your desired text, font and position on the canvas. We will send you an example by e-mail for approval.

Can I add a note to the parcel because it is a present?

Yes, of course! In the comment box just tell us that you want us to add a note and write your personal message. We will then add the note to your parcel before it leaves our facility.

Does the canvas come with a hanging kit?

Yes it does! We always supply every canvas print with a FREE hanging kit. Our patented hanging system was developed to be very easy to use. Click here for the canvas prints hanging instructions and here for some practical tips to hang your canvas as nicely as possible.

I have a complaint about my canvas print

Do you have a complaint about your canvas print? Let us know and we will solve this quickly and correctly. Complaint do occur but we always offer you a solution. You can expect that from us! Read more on how to prevent most complaints.

What is the delivery time of Shapes^®?

Our standard delivery time is 5 working days.

How much are the shipping costs?

Our shipping costs are €5.95 per order.

Which material are Shapes^® made from?

Shapes^® are panels measuring 18 x 18 cm and made of 5 mm thick Forex. Forex is a lightweight material made of foamed PVC. Extremely strong and perfect for printing your photos or images razor sharp. Our Shapes^® are scratch resistant and never discolour.

How thick are Shapes^®?

Shapes^® are about 5 mm thick!

How big are Shapes^®?

Our shapes are available in three shapes: hexagon, square and round and are available in 3 different sizes: Small, Medium and Large. Small Hexagon 16x18 cm, Medium Hexagon 18x21 cm, Large Hexagon 24x28 cm, Small Square 16x16 cm, Medium Square 18x18 cm, Large Square 24x24 cm, Small Round 16x16 cm, Medium Round 18x18 cm, Large Round 24x24 cm.

How do I hang my Shapes^®?

Sticking your Shapes^® to the wall is super easy. You first determine where you want to place your first CusttomShape^®. Make sure the surface is free of dust and grease. Next, remove the paper from the sticker and press the CusttomShape^® firmly. If at first your shape is not hanging completely straight, thanks to the magnetic hanging system, it is possible to adjust it until you have it in the correct position!

Can I change my Shapes^® easily?

Yes, thanks to the smart magnetic hanging kit, you can easily move and change your Shapes^® whenever you want.

How do I clean my Shapes^®?

You can easily clean the Shapes^® with a soft and slightly damp cloth.

Are Shapes^® suitable for hanging outside?

Shapes^® can be easily hung outside. Please note that Shapes^® can wear out faster due to the influence of the weather.

What is the delivery time of the BIGS.^®?

Our standard delivery time is 5 working days. If you need your order quickly, we offer a 24hr Express Delivery.

How much are the shipping costs?

Our shipping costs are €5.95 per order.

Which material are BIGS.^® made from?

The BIGS.^® are made of a lightweight yet super strong foam board. The frame is made of a sustainable type of wood and afterwards sprayed with a beautiful smooth satin gloss lacquer.

How deep are the BIGS.^® frames?

The frames of the BIGS.^® are 1.7 cm deep.

How do I put the BIGS.^® on my wall?

Every BIGS.^® is delivered with 4 FREE and smart magnetic hanging systems. You simply stick your BIGS.^® on the wall with tape and if they don't hang straight - no problem! The magnetic system allows you to move them until they hang completely straight. This way you can also quickly swap your BIGS.^® or stick a new version to your wall.

Are the BIGS.^® suitable for outdoor use?

No, we do not recommend it for this product.

How do I clean my BIGS.^®?

You can easily remove the BIGS.^® from your wall thanks to the magnetic hanging system. You wipe them with a soft and slightly damp cloth.

What is the delivery time for Frames^®?

Our standard delivery time is 5 working days.

How much are the shipping costs?

Our shipping costs are €5.95 per order.

What material are Frames^® made of?

Frames^® are lightweight photo frames made of plastic measuring 20 x 20cm.

How thick are Frames^®?

Frames^® are approximately 2 cm thick!

How big are Frames^®?

The Frames^® are 20 x 20 cm and approximately 2 cm thick.

How do I hang my Frames^®?

It's super easy to hang your Frames^®. You first determine where you want to place your first CusttomFrame^®. Make sure the surface is free of dust and grease. Next, remove the paper from the sticker. Firmly press the CusttomFrame^®. Is your CusttomFrame^® not completely straight? No problem, the magnetic hanging system makes it easy to move the frame until it hangs straight.

Can I change my Frames^® easily?

Yes, thanks to the smart magnetic hanging system you can rearrange and replace your Frames^® in an instant - whenever you want!

How do I clean my Frames^®?

The Frames^® can easily be cleaned with a soft and slightly damp cloth.

Are Frames^® suitable for outdoor hanging?

Frames^® can be easily hung outside. Please note that Frames^® can wear out faster due to the influence of the weather.

What is the delivery time of Felt Letters^®

Our standard delivery time is 5 working days.

How much are the shipping costs?

Our shipping costs are €5.95 per order.

What material are Felt Letters^® made of?

Our Felt is made entirely from recycled plastic bottles. Super sustainable! Although made from plastic, our Felt has a warm appearance and is sturdy. It is 9 mm thick and acoustically dampening up to NRC 0.85.

How thick are Felt Letters^®?

Felt Letters^® are 9 mm thick.

Do Felt Letters^® improve acoustics?

The answer is yes! The material is sound absorbent up to NRC 0.85, which is very useful for larger rooms with poor acoustics.

Are Felt Letters^® sustainable?

Yes! Our Felt is made from recycled plastic bottles. 85% of all materials and parts used in this product are made from sustainable resources and 95% are recyclable after use!

How do I hang up Felt Letters^®?

Round tape and a spirit level are supplied free of charge with every order. Spread the tape across the back of the Felt Letters^®. By using the spirit level you can hang your Felt perfectly straight. Super quick and easy!

How do I clean my Felt Letters^®?

You can clean Felt Letters^® using a soft brush or a vacuum cleaner.

Are Felt Letters^® suitable for hanging outside?

Felt Letters^® are suitable for being hung outside or in wet conditions inside.

What is HD Metal?

HD Metal is a thin aluminium plate with a high quality coating on which your photo is applied with a special technique. The result is phenomenal: razor-sharp, vibrant colours, high gloss and ultra strong! It is scratch- and water-resistent, so it is perfect for outdoor use. HD Metal is suitable for various usages, for example as a painting or as a sign. HD Metal is the most beautiful thing we have ever seen!

How do I clean HD Metal?

Because HD Metal is scratch- and water resistant, you can clean it easily. You can use the same cleaning products as you do for cleaning your windows.

Can you hang HD Metal outside?

Yes you can! HD Metal is perfect for outdoor usage. HD Metal is water- and scratch-resistand, this allows it to hang outside for years!

Is HD Metal supplied with a hanging system?

Yes it is! We mount the hanging system onto the print for you. Our patented hanging system is specially developed to make it easy for you to hang your print up on the wall.

Can I add text to HD Metal?

Yes it is possible. You cannot add this yourself, we here at Custtom will add this to your photo for you. Please fill in the comment box your desired text and where it needs to be placed on the print. We will send you a preview by e-mail for your approval.

What is an acrylic glass print?

Acrylic glass is a transparent glossy plate which is 5mm thick. Our acrylic glass is made of 70% recycled acrylic material.

How do I clean my glass photo prints?

Your photo on acrylic glass can be cleaned with a soft or slightly damped cloth.

Is an acrylic print suitable for hanging outside?

Sure! Our acrylic prints are suitable for hanging outside.

Will a hanging system be supplied with my pictures on acrylic?

Of course. We always supply a FREE hanging system for all our products.

What is a passepartout?

A passepartout is a thick cardboard with a cutout, which is placed between the acrylic sheet and your photo in the picture frame. The passepartout (which is also acid-free to never discolour your photo) enhances the visual appeal of your photo.

Why do you use acrylic glass to protect my framed print?

During transportation of your framed print, real glas would be too fragile. This is why we decided to use acrylic glass which was specially designed for framed prints. It has the same appearance as glass but is much safer.

Is there a hanging kit supplied with the framed prints?

Yes! We always deliver a FREE hanging kit with all our products. With the framed prints you can buy our special adhesive strips. With these strips you can stick the photo frame quickly and easily to the right place on the wall without having to fit, measure and drill! The strips can also be removed again without damage. Very convenient, right?

Can I switch out the photo in the photo frame?

No, unfortunately, this is not possible. The photo print is fixed and cannot be exchanged.

How many photo frame colours can I choose from?

Our photo frames are available in 8 different colours to match any home interior.

Is my photo already in the photo frame?

Yes, it is. We supply the photo frame with the photo already in it. No more hassle when getting your favourite photos framed!

What can I expect of the photo print?

We print your photo on high-quality professional photo paper. This way, we achieve the perfect result and your framed print becomes a true work of art!

What is Dibond?

Dibond consists of two thin layers of aluminium with a layer of plastic in between. This makes Dibond ultra strong and indestructible. We supply Dibond in 3 variants: white matt, brushed aluminium and gold.

How thick is Dibond?

Dibond plates are 5 mm thick.

How do I clean my photo on aluminium?

Your photo on aluminium can be cleaned with a soft or slightly damp cloth.

Is an aluminium photo suitable for outdoor use?

Yes! Our photos on aluminium are ideal for outdoor use. The material (Dibond) is ultra strong and indestructible.

Is a hanging kit included with my photo on aluminium?

Of course, we always provide a free hanging system for all products.

What is Forex?

Forex is a lightweight, white PVC foamboard. Due to the stiffness and the enormous strength, Forex, in combination with the low price, often makes the perfect product for presentations and point-of-sale material. But photo on Forex foam board also fits very in any interior. Our Forex board is of a very high quality and 5 mm thick.

How do I clean my photo on Forex?

Your photo on Forex can be cleaned with a soft or slightly damped cloth. Because Forex may be statically charged, we recommend removing fluff and the like with a feather duster.

Is a picture on Forex suitable for hanging outside?

Forex is suitable for hanging outside and will last about 2 to 3 seasons. Please be aware that Forex is very lightweight and therefore must be properly secured.

Will there be a hanging system with my photo on Forex?

Of course. We always supply a FREE hanging system for all our products!

Can I add a text to my photo on Forex?

Yes, that is no problem at all. In the comments box in the ordering system you can indicate that you want a text on the Forex. You can also enter the desired text, font and location on the Forex and we will send you a preview before processing our print.

How thick is Forex?

Our Forex boards are 5 mm thick.

What material is the Lamp^® made of?

Our Lamp^® is made of polypropylene sheets. This plastic material is printed on and cut to size. These sheets are formed into a cylinder and are held together with a certain type of plastic push-buttons. The light fitting is mounted in this cylinder. The lamp cord has an in line cord switch to turn the light on and off.

Is there a light bulb (light source) supplied with the Lamp^®?

The Lamp^® is not supplied with a light bulb.

Which type of light bulb and how many watts is best suitable for the Lamp^®?

The Lamp^® must be fitted with a LED light with a maximum of 7 Watts.

How will the Lamp^® be delivered?

The Lamp^® will be delivered in separate components. You can assemble the parts into a lamp in a few easy steps. The instructions for the assembly can be found here. If anything is unclear, feel free to contact us. We will help you with great pleasure.

What type of wood are you using?

For our photos on wood we use high-quality pine wood from sustainable sources.

Can the photo on wood be used outside?

Yes, a photo on wood can be hung outside, for example on the porch, as long as you make sure to protect it from direct weather influences.

Does the wood print come with a hanging kit?

Yes, of course! We always send you a FREE hanging kit with our products. The hanging systems for photo on wood are easy to use!

Is the wood grain visible through my photo?

Yes, indeed. This makes the photo on wood so special and its true charm is the natural but rustic look!

On which material is my poster printed?

Our posters are made from a thin polypropylene foil. This is a durable plastic that gives the posters some great features. They are water-repellent, non-cracking, scratch-resistant, indestructible and suitable for both indoor and outdoor use. And all this for very low prices!

Can I hang my poster outside?

Yes, our posters are water-repellent, non-cracking, scratch-resistant, indestructible and thus very suitable for outdoor use.

How do I hang my poster?

Our posters are always delivered with a FREE set of stickers but we can supply an extra set with various decorative hanging clips, ranging from diverse hip clips to pegs. There is an appropriate hanging solution for every situation!

How do I create a collage?

We have made ordering a photo collage as easy as possible for you. In our photo collage maker, you can choose the desired product, size and design. Unleash your creativity and edit your picture collage by rotating your images and zooming in or out. Keep experimenting until you are entirely satisfied with your design! You decide what your ideal collage will look like. Finish your creation by choosing a colour for the borders. Do you have a specific colour code you would like to use? No problem at all! Use the colour picker to select your own unique colour!

The collage tool is not working well, why is that?

It could be a number of things, e.g. your photos are too large for our system. Please ensure that your photos are about 1 MB. This is sufficient for a perfect result. It could also be that a cookie is blocking our tool. Please clear your browsing data and the tool should work without a hitch. If it still is not working, we would advise you to install Google Chrome and use this browser for creating your collage.

What is a floating frame and what does it look like?

A floating frame is a wooden frame that goes around the photo print. This gives your print a more exclusive look and we highly recommended adding this to your print! We supply our frames in various colours and sizes.

Can I buy a floating frame on its own?

Unfortunately this is not possible. Since the photo prints need to be carefully and professionally placed in the floating frame by our trained staff, we do not sell the floating frames separately.

How do I buy a gift voucher?

Select a gift voucher in the ordering system, various fixed amounts are possible. Gift vouchers will be sent by email directly after placing an order. The gift voucher consists of a credit card with a unique code and a personal note.

How can I redeem my gift voucher?

If you have received a gift voucher from us, you can use it for any product. Enter the code in the box 'giftcard code' and click 'submit' at the end of our ordering process, just before proceeding to payment. The amount will be automatically adjusted.

Can I use my gift voucher for any product?

Yes, you can use your gift voucher for any product on our website.

Do gift vouchers expire after a certain period?

Our gift vouchers remain valid indefinitely. It is also possible to only use a small portion of your gift voucher and use the same voucher later again.

Can I use multiple gift vouchers for one order?

Yes, this is no problem at all. You can enter several codes in the order process in the corresponding field.

What is the delivery time for Felt Art^®?

Our delivery time is 5 business days.

How much are the shipping costs?

Our shipping costs are €5.95 per order.

What material is Felt Art^® made from?

Our Felt Art^® is made from recycled PET bottles, like those used for soda and plastic water bottles. Super sustainable! Additionally, our felt has a warm appearance and feels incredibly soft. It consists of 3 layers of 9mm-thick felt and provides sound absorption up to NRC 0.85.

How thick is the Felt Art^®?

Our Felt Art^® is made from 3 layers of felt, each 9mm thick!

Do the Felt Art^® pieces improve acoustics?

Absolutely! The felt is sound-absorbing and acoustic dampening up to NRC 0.85, making our Felt Art^® pieces very suitable for spaces with poor acoustics.

Is Felt Art^® sustainable?

Definitely! Our felt is made from recycled PET bottles. 85% of all materials and components used in this product are made from recycled materials and are 95% recyclable after use.

How do I clean my Felt Art^®?

You can easily clean your Felt Art^® using a soft brush and a vacuum cleaner.

Is Felt Art^® suitable for outdoor use?

Absolutely, our felt is very suitable for outdoor use and in humid environments. However, the frame is made of wood and may degrade over time due to rain and wind exposure.

How do I order one of the products?

It's really simple! Go to our "order" page and upload your digital photo. You can then choose the cropping you want. Follow the steps to enter your details and complete the payment. Your product will be delivered within 5 working days. Easy, right? If you have any questions about the process, you can always contact us. We are happy to help you!

How do I select a cropping for my canvas print? How does the cropping system work?

Our canvases are either 2 cm or 3 cm thick. We have chosen these thicknesses because they are sturdy and it gives great quality. It also keeps the canvas hanging straight against the wall. Parts of the photo will wrap around the sides of the canvas and that can cause essential parts of the photo to end up on the sides. If this does not give the desired result there are 3 other wrapping options to choose from:

• Stretched sides. Select this option to have only a small part of the photo stretched over the sides. Almost everything else will fit on the front of the canvas print.
• Mirrored sides. The system will copy the sides of your photo and mirror them onto the sides of the canvas.
• Coloured sides. The image stays on the front of the canvas and you can select a colour for the sides.

If you are having trouble with finding the correct cropping, you can also choose to have Custtom determine the cropping for you. We would be happy to do this for you. Please describe your preferences in the comment box.

The photo does not really fit on my canvas, what do I do now?

If none of the wrapping options in the cropping system provide the correct result, you can choose to have us determine the cropping for you. We can often use special techniques to ensure that the photo fits well perfectly on the front. In the comment box please describe your preferences. If necessary, we can send you a preview for you to approve before processing your order.

How do I crop my photo on HD Metal? And how does the cropping system work?

After you have uploaded the photo into the system you can choose your cropping. With HD Metal a small rim around the photo will be left out.

How do I crop my photo for a poster? And how does the cropping system work?

After you have uploaded the photo into the system you can choose your cropping. With posters a small rim around the photo will be left out.

How do I crop my photo on wood? And how does the cropping system work?

After uploading your photo you can determine the cropping. In comparison with a photo on canvas, only a very small border of your photo is lost. The preview shows what your photo on wood will look like.

How do I crop my photo on a framed print? And how does the cropping system work?

After you have uploaded the photo into the system you can choose your cropping. Unlike canvas print, only a small rim around the photo will be left out whether or not you choose a passepartout.

How do I order an effect?

We offer various effects that will make your photo even more beautiful! Most of our effect are handmade by one of our graphic designers for you. After you have chosen your cropping, you can choose an effect to add to your photo. When slecting our paid for effect you will always receive a preview via e-mail before processing your order, to give the go ahead. However we also offer various fun free filters. These filters will give your photo, e.g. a retro-look, more colour or a deeper black & white. You can add these filters when you are selecting your cropping for your photo.

Can I get one photo divided over multiple prints (triptych)?

Yes, this is not a problem. Upload the desired photo and select the size you want it to be printed on. Indicate in the comment box that you would like to have the photo divided and printed on multiple frames. On the following page you can choose the quantity of frames you would like the image to be divided on. Before we process your order, we will send you a preview by e-mail for approval.

What size should a digital photo be for a good result?

Your digital photo is suitable for processing if it is at least 250 KB. However, the larger the photo, the better the result. It is wise to set your camera to the largest possible resolution. In doubt whether your photo is suitable for a good result? Just contact us. We are happy help you!

How can I see the file size of my photo on the computer?

You can check the size yourself. Move the mouse over the photo and right mouse click on it. On Windows computers, you can see the size of the photo when selecting "properties". If you are using an Apple computer, choose "show info". You can see the size of the photo in KB or MB. 1 MB is 1000 KB. In doubt whether your photo is suitable for a good result? Just contact us, we would love to help you!

Which resolution (DPI) and which colour profile do you use for printing?

Our printing profile is sRGB. The resolution amount really depends on the quality of the photo/image you suply us. If you would like more information about this, please e-mail us your photo. We will happily advise you further.

Can I e-mail my photo to you so that you can see if it is suitable for one of your products?

Of course, this is no problem at all! We would love to give you advice. Never hesitate to contact us, we would love to help you. That's what we are here for!

What is the maximum size of a photo or a file that I can upload?

The largest file you can upload is 50 MB. If your file is bigger, you can e-mail the photo using for example WeTransfer, a free file sharing website. Please mention your order number in the comment box when e-mailing us your photo.

Why is my photo too small? And what can I do about it?

Original photos taken with a digital camera or a mobile phone can always be used for printing. For some reason, the quality of your photo has been decreased. Read our information here to figure out how to send us your picture with a suitable quality.

Can I use photos from a mobile phone or the Internet?

The quality of photos made with mobile phones is increasing, but sometimes the file size is too small for a good result on canvas. This often has to do with the fact that the photo was sent or taken with WhatsApp. In that case, you can choose to make a collage. Our free collage tool is perfect for these kind of photos!

Photos from the Internet can also be too small for a good result. You should first see how large these images are. Move your mouse over the photo and right mouse click on it. Using Windows, you can see the size of the photo under the option "properties". Or, on Apple computers, select "show info" . In doubt whether your photo is suitable for a good result? Just give us a call. We would love to help you!

Can I use other files than JPG/JPEG's? For example text files or a PDF?

Yes, this possible! You can use all files types to upload into our ordering system. However our cropping system only enables you to crop with JPG/JPEG or PNG. In the case of using a different file type, you can use the comment field to tell us how to crop your photo. If necessary, we will send you a preview of your photo on the size you have ordered.

Why are your products so cheap?

We are one of the largest suppliers for canvas prints and HD Metal in Ireland and the UK, therefore we can purchase our materials in high volumes. Because we are specialized in these products we can work with the latest technologies and have an ultra modern production facility to our disposal. That is why we can offer you the best quality at the lowest price.

How can I pay for my order?

You can purchase your products with various payment methods; credit card, debit card and PayPal.

Can I pay securely on Custtom?

Of course! Our payment system is very secure and reliable. All payments are processed through a secure connection.

What is the delivery time of your products?

We will always deliver within 5 working days after we have received your payment!

How is my product packaged and shipped?

We deliver a fragile product, therefore we package it carefully. We first wrap the product with protective foil and place it in a custom made shipping box. Sadly, it can happen that a product is damaged during transport. If this happens, please contact us. We will provided you with a suitable solution.

Which shipping service do you use?

We use various shipping services dependent on the size of the parcel. The sizes 20 x 20 cm up to 60 x 90 cm are delivered by DPD. The sizes 60 x 90 cm and larger are delivered by UPS.

What happens if I am not home for the delivery?

We will send you an e-mail with your track-and-trace number once your parcel has been scanned by the depot in Oldbury. This way you will know exactly when it will be delivered. If you are not home, you will receive a note from the courier to reschedule the delivery.

Can the product be delivered to a different address than my own?

Yes, of course. You can enter a different delivery address in the ordering system, after you have entered the invoice address. This might be your office, a friend's or a family member's address.

Can I choose a delivery date and time?

Sadly, this is not possible. We will send you an e-mail with your track-and-trace number when we ship out the parcel. That means you will know exactly when the parcel will be delivered.

Will I get a notification (track-and-trace link) when my order is dispatched?

Yes, we will send you an e-mail with your track-and-trace number when we have dispatched your order. After clicking on the link you will know exactly when the parcel will be delivered to you.

How good is the quality of the canvas prints?

We aim for top quality! You should not expect anything less from us. Despite our low prices, we dare to say that we deliver the best quality possible. We work with the most modern and colour-correct printing technology available. Our inks are UV-resistant and do not fade. The frame is made from durable thick wood which prevents the canvas from bending. Behind the canvas material, we mount a sheet of cardboard to add firmness. This also prevents the canvas material from becoming see-through.

How good is the quality of HD Metal?

We aim for top quality! You should not expect anything less from us. Despite our low prices, we dare to say that we deliver the best quality possible. HD Metal consists of a thin aluminium plate where the photo is applied to. The print quality is phenomenal! It is very detailed and so much more vibrant than Dibond or other aluminium prints. HD Metal is more glossy and is less vulnerable than acrylic prints.

How good is the quality of posters?

We aim for top quality! You should not expect anything less from us. Despite our low prices, we dare to say that we deliver the best quality possible.

How good is the quality of the photos on wood?

We always aim at the highest possible quality! You should not expect less from us. Even though we offer such low prices, we dare to claim that we deliver the best service and quality in our branch of trade! The wooden slats are 14 mm thick and are made of whitewashed pinewood from sustainable sources. For your photo on wood we use the latest printing technology and thus, the inks are water- and scratch-resistant. The grain of the wood is visible through your photo and this adds to the natural and rustic charm!

How good is the quality of the framed prints?

We aim for top quality! You should not expect anything less from us. Despite our low prices, we dare to say that we deliver the best quality available on the market. Our photo frames are made with sturdy synthetic material, the passepartout are large and acid-free, your photo is printed on professional photo paper.

How long does the guarantee last?

We have an extensive guarantee. We have a complete "money back guarantee". Now you might think: I hear this all the time, but what does this really mean? It means that if there is anything wrong with the product, we will remake it for you or directly refund your payment. We also give a 10 year guarantee on our products, and on top of that a 75 year colour guarantee. Our goal is to make you extremely happy with your print and that it will be on your wall for years to come.

Do you care about the environment?

We do our best to avoid harming the environment during our operations. We use water-based inks that do not contain chemical components. We try to reuse packaging and use various energy-saving solutions.